Conferences Spotlight
What We Learned about Customer Experience at Forrester’s CX2019
Forrester Research has incorporated our visual notes into many of their events around the country. With every Forrester forum, we are awed by their forward-thinking insights and data presentations. They’re constantly helping organizations keep up with new technology and customer experience expectations in a rapidly changing world. During the CX 2019 Forum in New York City, we drew visual notes for all of the keynote speeches all about the future of customer experience. If your organization is customer-facing, you’ll want to know about what customers will soon be expecting, how to get ahead, and CX trends. People want a values-based customer experience Customers are…
